Finance & Corporate Services Overview and Scrutiny Committee - Tuesday 26 March 2024, 7:30pm - Feedback Tab - London Borough of Bexley Webcasts
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Speaking:
Agenda item :
Start of webcast
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Agenda item :
1 Apologies for Absence and Substitutions
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Councillor Hall - Chairman
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Scrutiny Officer
Agenda item :
2 Minutes of the Last Meeting Held on 12 February 2024
Agenda item :
3 Declarations of interest and dispensations
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Councillor Daniel Francis
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Councillor Hall - Chairman
Agenda item :
4 Items of late business
Agenda item :
5 Customer Experience Strategy 2024-2028
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Councillor O'Hare
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Richard Edwards - Head of Customer Services
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Richard Edwards - Head of Customer Services
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Councillor David Leaf - Cabinet Member for Resources
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Councillor O'Hare
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Richard Edwards - Head of Customer Services
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Kate Bonham - DD HR, Customer Services and Digital
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Kate Bonham - DD HR, Customer Services and Digital
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Councillor David Leaf - Cabinet Member for Resources
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Kate Bonham - DD HR, Customer Services and Digital
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Caroline Holland - Interim Director Finance and Corporate Services
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Councillor O'Hare
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Councillor O'Hare
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Councillor O'Hare
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Councillor Ferguson
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Councillor Ferguson
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Richard Edwards - Head of Customer Services
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Richard Edwards - Head of Customer Services
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Councillor Ferguson
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Richard Edwards - Head of Customer Services
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Richard Edwards - Head of Customer Services
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Councillor Howard Jackson
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Richard Edwards - Head of Customer Services
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Kate Bonham - DD HR, Customer Services and Digital
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Kate Bonham - DD HR, Customer Services and Digital
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Richard Edwards - Head of Customer Services
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Councillor Howard Jackson
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Councillor Stefano Borella
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Councillor Stefano Borella
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Richard Edwards - Head of Customer Services
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Richard Edwards - Head of Customer Services
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Councillor Stefano Borella
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Richard Edwards - Head of Customer Services
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Councillor Reader
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Councillor Reader
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Richard Edwards - Head of Customer Services
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Councillor Brian Bishop
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Councillor Brian Bishop
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Councillor Brian Bishop
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Richard Edwards - Head of Customer Services
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Councillor David Leaf - Cabinet Member for Resources
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Councillor Daniel Francis
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Councillor Daniel Francis
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Richard Edwards - Head of Customer Services
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Councillor Daniel Francis
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Councillor Kurtois Christoforides
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Richard Edwards - Head of Customer Services
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Richard Edwards - Head of Customer Services
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Kate Bonham - DD HR, Customer Services and Digital
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Kate Bonham - DD HR, Customer Services and Digital
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Caroline Holland - Interim Director Finance and Corporate Services
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Richard Edwards - Head of Customer Services
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Councillor Andrew Curtois
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Richard Edwards - Head of Customer Services
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Councillor Andrew Curtois
Agenda item :
6 People Strategy 2024-2028
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Councillor Reader
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Councillor Reader
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Councillor Reader
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Kate Bonham - DD HR, Customer Services and Digital
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Lorraine Barlow - Head of HR
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Caroline Holland - Interim Director Finance and Corporate Services
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Councillor David Leaf - Cabinet Member for Resources
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Councillor Reader
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Lorraine Barlow - Head of HR
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Councillor Ferguson
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Councillor Ferguson
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Lorraine Barlow - Head of HR
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Lorraine Barlow - Head of HR
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Councillor David Leaf - Cabinet Member for Resources
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Caroline Holland - Interim Director Finance and Corporate Services
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Councillor Ferguson
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Councillor Stefano Borella
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Lorraine Barlow - Head of HR
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Councillor Stefano Borella
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Councillor Kurtois Christoforides
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Kate Bonham - DD HR, Customer Services and Digital
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Councillor Andrew Curtois
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Lorraine Barlow - Head of HR
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Kate Bonham - DD HR, Customer Services and Digital
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Kate Bonham - DD HR, Customer Services and Digital
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Kate Bonham - DD HR, Customer Services and Digital
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Councillor Andrew Curtois
Agenda item :
7 Draft Final report and recommendations of the Understanding the Council's financial monitoring processes scrutiny sub-group - to follow as a supplementary
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Councillor Andrew Curtois
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Councillor Daniel Francis
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Councillor Daniel Francis
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Councillor David Leaf - Cabinet Member for Resources
Agenda item :
8 Cabinet Member Update
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Councillor David Leaf - Cabinet Member for Resources
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Councillor Stefano Borella
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Councillor David Leaf - Cabinet Member for Resources
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Councillor Stefano Borella
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Councillor David Leaf - Cabinet Member for Resources
Agenda item :
9 Work programme
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Councillor Daniel Francis
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Webcast Finished
- FCOOSC Minutes (12.02.24), opens in new tab
- Item 3 Declarations of Interests newest version, opens in new tab
- 4. Late business, opens in new tab
- Customer Experience Strategy pdf, opens in new tab
- Appendix A CES, opens in new tab
- Appendix B CES, opens in new tab
- Appendix C CES, opens in new tab
- Final version cover People Strategy, opens in new tab
- Annex A People Strategy, opens in new tab
- Annex B People strategy, opens in new tab
- Annex C People Strategy, opens in new tab
- sub group cover, opens in new tab
- Final report and recommendations, opens in new tab
- Cabinet Member update, opens in new tab
- Work programme Report, opens in new tab
- 2324 Current Work programme, opens in new tab
- Appx B- FCS OSC - Status Report Cover, opens in new tab